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Dreams Sands Cancun Resort & Spa

    02 Mar03 Mar
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    2 reviews of Dreams Sands Cancun Resort & Spa

    Watch your stuff

    Not to disparage the hotel service, the problem is that during my stay this past weekend MY POSSESSIONS WERE STOLEN FROM THE ROOM, the hotel maid checked everywhere, including the place where they keep the bags and they took an IPOD, CELL PHONE, MONEY IN CASH and THE TRANQUILITY AND DESIRE TO RETURN TO THIS HOTEL. The worst thing was when I notified the hotel reception, the ASSISTANT DIRECTOR MR. AGUILAR ERNESTO MEDINA, informed us that there was nothing he could do about it, he was not even sure the stolen belongings were in the room. The frustration I felt was unimaginable, since they didn´t even offer (albeit a lie) to dismiss the maid, since according to the reading on the plate in the room, she was the only person besides us who had entered the room.

    So therefore we returned home disappointed and without our belongings and knowing that at that hotel the people like this STEALING MAID are invading space, the only thing she had to say for herself was that she did not see any of the stolen items. The hotel is not bad, really, if I hadn´t been robbed I might even recommend it, so if you want to visit just note that the client there has no credibility and they will not act or help you if any problems arise. Watch your stuff, and it really seems a shame to have to say this because it´s the only thing lacking in order to make this a good hotel is the security.
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    Information about Dreams Sands Cancun Resort & Spa
    Hotel information
    Km 8.5 Kukulcan Blvd Hotel Zone
    Address
    Cancun, 77500, MX
    Phone number
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