A friendly staff
The Novotel Milano Malpensa is located right next to the airport, so it's not close to the city centre, and is most convenient if you have to stay temporarily with an early flight. Like all Accor hotels, the rooms are quite large and have been recently redecorated. There's a flat-screen TV, desk and sofa, a kingsize bed and a beautiful bathroom with bath and shower. The hotel runs shuttles to Malpensa airport all day, and in the reception you can view a screen showing departure and arrival times of flights. Some rooms have wifi, which is free, but you have to ask for the code. The staff are friendly and helpful.