Horrible horrible horrible, never again!
Worst experience ever in our lives. We had a gift box with a night hotel with breakfast, we found this place in a very small village in Pyrenees. The hotel looked really good with the piscine and the jacuzzi exterior so I contacted it to ask about it, the guy inform us that the rooms that includes the box they are not available and he have to give us a superior room with bubble bath but we have to pay a dinner of 20€/person, thing that we accepted because we had to eat anyways, also the parking we have to pay 8,50€ because is private. Our surprise when we arrived was that the hotel was empty, except our room and another that was occupied for another couple, so he clearly abused of us, the bedroom looked very bad with cracks everywhere with one covered with stickers, the bathroom a little disgusting, dirty and in a very bad state, the TV very old with a very bad signal, image and sound, the windows not well isolated that we had to use earplugs to sleep because it was very windy and very noisy, we commented that we thought he was going to give us a Junior bedroom after he asked to us that we have to have dinner as mandatory and his answer was that if we wanted we have to pay 40€ extra of course we didn’t accepted. We asked for the jacuzzi and the answer was cant be use because they didn’t prepare it yet until mid June. We asked for the heating because it was a little cold to at least have a warm shower what he answered that it was already stopped the heating and he was going to try to find us a small heater, in the picture is what he gave to us, noisy and not heating at all after he saying that heats very well. The dinner thankfully wasn’t bad, thankfully, we enjoyed the meats made with firewood but the breakfast was absolutely disgusting, toasted bread that was reheated from last night probably, except 2 slices, the ham we don’t know how old it was but smelled very very bad, we noticed the other couple left the ham also, 2 croissants that in the interior it was not cooked at all, an orange juice that it was absolutely disgusting and we are sure it was expired. But didn’t end yet, when we wanted to do the check out we wanted to pay by card and the answer was that the machine is not working, if we have cash, we didn’t so he started to try to call another hotel they work with to make the card payment through phone.
